Case Study
The real value of procurement
A smarter, more effective model
The Problem
A leading contract services provider in the Asia Pacific region was undertaking a transformation to improve operating costs, service quality, and agility.
Procurement was identified as a critical area for value creation, but inefficiencies, fragmented processes, and capability gaps limited its ability to drive commercial impact. The leadership team sought expert transformation support to accelerate execution and unlock value.
Our Approach
Lilyfield Partners provided an experienced procurement transformation lead to structure and drive the change.
We established a clear governance framework, designed a fit-for-purpose operating model, and restructured the procurement organisation to enhance effectiveness.
A key focus was accelerating cost savings through quick win initiatives while embedding long-term improvements in procurement capability and value delivery.
The Solution
The transformation program delivered:
A new procurement operating model tailored to the complexities of contract service delivery
A streamlined procurement organisation with clear roles and accountability
Accelerated execution of high-impact cost-saving initiatives, including the deployment of a new buying solution
Problem Solved
Within the first year, the transformation delivered significant cost savings and operational efficiencies.
In the first six months alone:
15% of total target benefits were realised through quick win initiatives
The new buying solution improved procurement efficiency, supplier management, and compliance
The newly appointed procurement leadership team began delivering targeted savings and operational improvements, significantly contributing to net profit
Procurement is now a strategic enabler, driving financial performance and strengthening service delivery across the region.
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