Case Study

Full throttle:
driving logistics transformation at speed

How Lilyfield Partners shifted a logistics giant into high gear

The Problem

An Australian logistics company was undergoing a much-needed major transformation, revamping its operations and technology from the ground up.

With a fresh organisational structure and a substantial investment in modernising its technology platform, the newly minted Global Operational Services business unit found itself at a crossroads.

The challenge? Make the most of a recently implemented telematics and operational data system while also levelling up transport management across Australia.

Our Approach

Over two years, Lilyfield Partners drove a high-impact transformation in the company’s transport management.

We launched a 24/7 National Transport Control Centre, providing real-time support and insights.

We optimised the telematics system, addressing gaps and driving value-enhancing improvements.

Finally, we reimagined linehaul operations with a new operating model and a driver-focused app, simplifying processes and boosting overall efficiency.

The Solution

With these bold steps, we helped the company turn its challenges into opportunities.

Here’s what we delivered:

  • The National Transport Control Centre was up and running in just three months, an impressive feat that included managing processes, technology, change, and training. This wasn’t just a national win; it became a blueprint for expansion into Asia.

  • The telematics system went from problematic to powerful. We fixed data quality and completeness issues, creating foundations to enable enterprise-wide benefits realisation

  • The new transport management operating model gave the business a much-needed strategic reset. Our insights exposed critical gaps in vendor capabilities, prompting the company to hit pause on its transport management solution program and refocus on maximising short to medium-term business value while securing the right long-term partners

Problem Solved

By taking a smart, structured, and business-savvy approach, Lilyfield Partners turned a complex logistics challenge into a well-oiled machine. The rapid launch of the Transport Control Centre gave the company better control and efficiency, while our telematics improvements set the stage for significant financial gains.

Successful transformation isn’t just about implementing change, it’s about embedding it. By balancing speed with sustainability, ensuring technology delivers real value, and staying adaptable to business realities, companies can turn short-term wins into long-term strategic advantage.

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