Case Study

Accelerating execution

How a contract services provider optimised program delivery

The Problem

After securing the renewal of its largest service contract in Asia Pacific, a contract services provider embarked on a complex operations transformation program to support successful commercial delivery.

However, introducing digital technologies and fundamentally reshaping the operating model created significant challenges. The leadership team needed independent assurance that the program was structured to deliver the required changes on time.

Our Approach

Lilyfield Partners conducted a rapid, three-week program review, focusing on:

  • Resourcing effectiveness: ensuring the right capabilities and capacity were in place

  • Business architecture and process integration: assessing the coherence and completeness of the design across multiple initiatives

  • Governance structure : evaluating decision-making efficiency, transparency, and accountability

Following the review, we worked closely with the contract services provider to implement key recommendations and provided targeted resourcing to strengthen delivery in critical areas.

The Solution

Key elements of our solution included

  • Governance model overhaul: Redesigned governance structures to enhance speed, transparency, and accountability in decision-making

  • Structured project sequencing: Defined a clear, logical sequence for delivering interdependent initiatives, ensuring business adoption and minimising last-minute delays

  • Targeted resourcing: Strengthened execution of the most complex project by deploying additional expertise, accelerating progress and improving delivery control

Problem Solved

With a stronger governance framework, clearer sequencing of deliverables, and reinforced execution capability, the program was set up for success. Decision-making became more efficient, business adoption improved, and progress visibility increased, ensuring timely delivery of the transformation.

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